Privacy Policy

'Fair and lawful'

Family Financial Ltd, the company behind this website, is committed to integrity and professionalism in all areas of our services and therefore take our obligations under the Data Protection Act 1998 (the "Act") very seriously. We will use reasonable endeavours to protect your privacy and ensure that Personal Data is collected and processed in accordance with the 1998 Act and only as outlined below. If you are forwarding other peoples Personal Data to us on their behalf, you need to have their consent to do so, and confirm to us that you are acting in accordance with the requirements of the Act. We may collect the following type of data from you:

(a) Your name/s, date of birth/s, address/s, email address and telephone number/s;

(b) Details of your occupation/s and the identity of your employer/s;

(d) Financial details including your income/s, assets and liabilities/s; and

(e) Details of any insurance policies/s.

Web Information: When you are using our website, we may collect information about the computer, including your IP address, operating system and browser; we may also obtain information by using a cookie file which is stored onto the hard drive of your computer. Cookies contain information that is transferred to your computer hard drive and allows us to recognize your preferred settings. We shall only use your Personal Data for the following purposes:

(a) To enable the provisions of products/services you have requested;

(b) To administer and maintain and update our customer records;

(d) For third parties to provide us with advice and services e.g. credit reference checks.

(e) For system administration and to monitor usage of the website; and

(f) To contact you regarding our/third party products and services.

(g) We may pass your Personal Data to our professional advisers, brokers, lenders and third parties ( whom we deem will offer products related to our service, or products we deem you would be interested in, we may receive a fee for this or a split in commission the third party received from the lender). Each of the companies or individuals authorized to process your information will do so in accordance with this Privacy Policy. Where you have requested a service/s, we and /or our partners/lender/s may make searches at credit reference agencies and will supply them with credit information as well as information from the electoral register. The agencies will record details of the search/s whether or not any application proceeds. They may use a credit scoring methods to assess the application and to verify identity.

You agree that if your application is made in joint names and the files of a credit reference agency/s are searched, association will be created with the other person/(s) named on the application. We, or our lenders, may make enquiry of any persons including current and previous lenders, employer/s, accountant/s, bankers, the Land Registry, the Inland Revenue and the council of Mortgage Lenders Possessions Register in the processing of the application and the administration of any account. In some instances we may need to pass you Personal Data to a third party in order to check your identity with fraud prevention agencies, or for debtor tracing and the prevention of money laundering. Your Data will not be disclosed to government or local authorities or to other government institutions save as required by law or other binding regulations. In some circumstances it may be necessary to transfer your data to a party outside the European Economic Area. We will not do so unless the recipient has undertaken to ensure that it will be appropriately safeguarded. We will retain your Personal Data for no more longer than necessary. Inform us if you want us to remove your Personal Data from our records for any reason. While we hold you’re Personal Data, we may contact you for the purposes of ensuring your Personal Data is up to date and to offer products which we deem may be suitable.

You agree to provide Personal Data which is in all respects true, accurate and up to date and is not, in any respect, misleading, deceptive or inaccurate or likely to mislead or deceive. We will take reasonable steps, including the implementation of security a policy, rules and technical measures, necessary to protect the Personal Data from unauthorized access, improper use disclosure, and unauthorized destruction or by accidental loss. We cannot guarantee the security of any data transmitted to us via the internet, and any transmission is at your own risk. Once we receive data we will use strict procedures and security features to try and prevent unauthorized access.

You can ask us whether we are storing personal information about you and if you wish we will provide you with a copy of the Personal Data we hold about you for a nominal fee. Our contact details are: Family Financial Ltd, 116 Ballards Lane, Finchley, London. N3 2DN Tel: 0845 3703071. We follow the 8 principals of the DPA.-personal data shall be published fairly and lawfully. Personal data shall be obtained only for one or more specified and lawful purposes, and shall not be processed in any manner incompatible with that purpose or those purposes. Personal data shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed. Personal data shall be accurate and, where necessary, kept up to date. Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. Personal data shall be processed in accordance with the rights of data subjects under the Data Protection Act 1998.Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and accidental loss or destruction of, or damage to, personal data. Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedom of data subjects in relation to the processing of personal data.